Child maintenance: Discretionary fixing of income

Ola pays child maintenance to his two children who are 5 and 9 years old. His income has been reduced and he has sent an application to the local NAV office, requesting a reduction of the maintenance sum. Despite written reminders to NAV, he has received no reply to his application.

Ola may submit a complaint to the Parliamentary Ombudsman concerning slow case processing. He finds that it is easier to use the Ombudsman’s Complaints Form rather than to write a letter. Ola prints out the form from the Parliamentary Ombudsman’s website. He completes the form and sends this with any relevant appendices to the Parliamentary Ombudsman’s postal address: The Parliamentary Ombudsman, P.O. Box 3 Sentrum, 0101 OSLO.

Ola later receives a decision from NAV in which his income is fixed by discretionary decision and the maintenance amount remains the same as before. He uses his right to appeal the decision to NAV Complaints and Appeals, but his appeal is rejected. Ola may appeal the decision of NAV Complaints and Appeals to the Parliamentary Ombudsman. He completes the Complaints Form, and attaches a copy of the decision by NAV Complaints and Appeals and sends his complaint with attachments to the Parliamentary Ombudsman.