Access to case documents: Failure to reply on the part of NAV

(NAV: The Norwegian Labour and Welfare Administration)

Lars telephones the Parliamentary Ombudsman and explains that he has requested access to his National Insurance file at NAV Lillevik, but has received no reply to this application. The Ombudsman’s office informs him that he must send a reminder to NAV before he can submit a complaint concerning failure to reply to the Ombudsman.

Lars sends a reminder, but receives no reply, and submits a complaint to the Parliamentary Ombudsman.

The Ombudsman contacts NAV Lillevik to ask if they have received the application from Lars and when they expect to send a reply. NAV Lillevik informs the Ombudsman’s office that the application has been received, but that it has unfortunately not yet been processed due to a backlog of cases and sickness at the office. However, NAV promise to send a reply to Lars within one week.